Last updated: 29 November 2025

The Portal Tours & Management Services (“TPTAMS”, “we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, and share your information when you:

Visit our website theportaltours.com (“Website”)

Contact us via enquiry forms, email, phone, WhatsApp, or social media

Book tours, travel packages, or other services with us

By using our Website or services, you agree to the practices described in this Privacy Policy.

Note: This is a general policy. For any specific questions about how your data is handled, please contact us directly.

1. Who we are

The Portal Tours & Management Services (TPTAMS)
Srinagar, Jammu & Kashmir – 190023, India
📧 sales@theportaltours.com

📞 +91 9906 060701 / +91 9906 060702

We act as the “data controller” for personal information we collect directly from you.

2. Information we collect

We only collect information that we genuinely need to provide and improve our services.

2.1 Information you provide directly

When you interact with us, you may provide:

Contact details – Name, email address, phone/WhatsApp number, city/country.

Travel enquiry details – Destination, dates, number of travellers, budget, preferences, special requests, passport details (for international travel where needed).

Booking details – Full names of travellers, age, gender, ID proof details (as required by hotels/airlines), payment-related information shared with us (not card numbers if processed via a secure gateway).

Communication content – Messages you send via forms, WhatsApp, email, or social media.

Feedback & reviews – Testimonials, ratings, photos or comments you voluntarily share about your trip.

2.2 Information collected automatically

When you use our Website, we may automatically collect:

IP address and approximate location

Device type, browser type, operating system

Pages viewed, time spent, referral source (e.g., Google, social media)

Cookies and similar tracking technologies (see Section 6)

2.3 Information from third parties

We may receive limited information from:

Advertising or analytics providers (e.g., how you reached our website)

Payment gateways or banks (confirmation of payments, transaction IDs)

Hotels, airlines, or other partners (booking status, check-in/check-out details, etc.)

3. How we use your information

We use your information for the following purposes:

To respond to your enquiries

Provide itinerary suggestions, package details, and quotations.

To process bookings

Reserve hotels, transport, flights, activities, and other services.

Share necessary information with travel partners to confirm your arrangements.

To communicate with you

Send confirmations, vouchers, invoices, and important trip updates.

Contact you via phone, WhatsApp, email, or SMS about your booking.

To improve our services and website

Analyse how visitors use our Website to enhance content, design, and user experience.

To send marketing and updates (optional)

With your consent or where permitted by law, share offers, new packages, or updates about TPTAMS.

You can opt out at any time (see Section 8).

To comply with legal obligations

Maintain records for taxation, accounting, and regulatory requirements.

Respond to lawful requests from government authorities, if required.

4. Legal basis for processing (for users from the EU/UK)

If you are located in the European Economic Area (EEA) or UK, our legal bases for processing your personal data may include:

Contractual necessity – To provide travel services you request.

Legitimate interests – To improve our Website, prevent fraud, and maintain business operations.

Consent – For certain marketing communication or cookies.

Legal obligation – To comply with applicable laws and regulations.

5. How we share your information

We do not sell your personal data.
We may share your information with:

Travel partners & suppliers

Hotels, houseboats, transport providers, airlines, activity operators, and local partners strictly for booking and operating your trip.

Service providers

Payment gateways, email/SMS/WhatsApp communication tools, website hosting and analytics providers, or CRM systems that help us run our business.

Legal or government authorities

When required by law, court order, or for safety/security reasons.

Business transfers

In the event of a merger, acquisition, or reorganisation, your data may be transferred as part of that transaction, subject to similar privacy protections.

All third parties receiving data are expected to use it only for the agreed purpose and to protect it appropriately.

6. Cookies and tracking technologies

Our Website may use cookies and similar technologies to:

Remember your preferences (e.g., language, forms)

Understand how visitors use the site

Improve performance and user experience

Types of cookies may include:

Necessary cookies – Required for basic site functionality.

Analytics cookies – Help us track usage (e.g., via Google Analytics).

Marketing/retargeting cookies – Used to show relevant ads (if enabled).

You can control or delete cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. WhatsApp and phone communication

When you share your phone or WhatsApp number:

You consent to being contacted by our team for trip discussions, confirmations, and support.

We may send text or WhatsApp messages related to your enquiry or booking.

We do not share your number with unrelated third parties for their own marketing.

You can ask us at any time to stop marketing messages on WhatsApp or SMS. Transactional messages related to an active booking may still be necessary.

8. Marketing communications & your choices

We may occasionally send:

Newsletters or updates

Special offers, new packages, or seasonal deals

Feedback/review requests after your trip

You can opt out by:

Clicking “unsubscribe” in marketing emails (if available)

Replying or writing to us requesting removal from marketing lists

Even if you opt out of marketing, we may still contact you for service-related reasons (bookings, support, policy updates).

9. Data retention

We keep your information only for as long as necessary to:

Provide the services you requested

Maintain records for legal, tax, and accounting purposes

Resolve disputes and enforce agreements

Travel and booking records are often retained for a number of years as required by local law and for our legitimate business needs.

When we no longer need your data, we will securely delete or anonymise it.

10. Data security

We take reasonable technical and organisational measures to protect your information from:

Unauthorised access

Accidental loss or damage

Misuse or disclosure

Examples include password-protected systems, limited access to staff on a need-to-know basis, and using reputable service providers.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

11. International transfers

Because we work with partners and service providers in different locations:

Your information may be transferred to and processed in countries other than your own.

We aim to ensure that such transfers are protected by appropriate safeguards (contractual terms, secure systems, and limited access).

By using our services, you consent to these transfers as necessary to operate and deliver your travel arrangements.

12. Children’s privacy

Our services are primarily intended for adults.

We do not knowingly collect personal information from children under 18 years without the consent of a parent or legal guardian.

If you believe a child has provided us information without appropriate consent, please contact us and we will take steps to delete such data where required.

13. Your rights

Depending on the laws of your country/region, you may have rights such as:

Access – Request a copy of the personal data we hold about you.

Correction – Ask us to correct inaccurate or incomplete information.

Deletion – Request deletion of your data where it is no longer needed or where you withdraw consent (subject to legal obligations).

Restriction – Ask us to limit how we process your data in certain situations.

Objection – Object to certain types of processing, including direct marketing.

Data portability – Request a copy of data in a structured, commonly used format (where applicable).

To exercise any of these rights, please contact us using the details in Section 16.
We may need to verify your identity before processing your request.

14. Third-party websites & links

Our Website may contain links to third-party websites or services (e.g., hotel websites, payment gateways, social media pages).

We are not responsible for the privacy practices, content, or policies of those third-party sites.

We encourage you to review their privacy policies before providing any personal information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Changes will be posted on this page with an updated “Last updated” date.

Significant changes may also be communicated via email or website notice where appropriate.

Your continued use of our Website or services after any changes means you accept the updated policy.

16. How to contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

The Portal Tours & Management Services (TPTAMS)
Srinagar, Jammu & Kashmir – 190023, India

📧 sales@theportaltours.com

📞 +91 9906 060701 / +91 9906 060702